Jira is a Saviour
Jira Software is a project management tool that is widely used by various teams in our organization to manage their projects and tasks. …
Starting at $81.85 per month 10 users
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What is Jira Software?
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
Recent Reviews
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Reviewer Pros & Cons
Pricing
Standard
$8.15
Cloud
per month per user (minimum 10)
Premium
$16
Cloud
per month per user (minimum 10)
Data Center
$44,000
On Premise
per year 500 users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $81.85 per month 10 users
Product Demos
JIRA Project Management Tutorial for Beginners (2022)
YouTube
The full overview: Roadmaps in Jira Software
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Jira Software?
Jira Software is a project management tool software used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects. And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.
Jira templates also support use cases in enterprise marketing management, and projects to support operations, design HR, and enterprise marketing management.
With Jira Software, teams are able to:
- Track versions, features, and progress at a glance
- Re-prioritize user stories and bugs
- Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
- Estimate, track and report on story points; become more accurate
- Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
- Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
- Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
- Flexibly tailor Jira tasks and their workflows to a specific team's use case
- Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default
Jira Software Videos
Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
Show More Jira Software Integrations
Jira Software Competitors
Jira Software Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
Jira Software starts at $81.85.
Reviewers rate Support Rating highest, with a score of 8.8.
The most common users of Jira Software are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort to learn. Several reviewers mentioned that they were able to navigate through the platform easily and quickly adapt to its features.
Seamless collaboration through integration with other tools: Many users appreciated JIRA's ability to integrate with various plugins and add-ons, enabling seamless collaboration across different teams and departments. This integration allowed for enhanced productivity by bringing together different tools into one centralized platform.
Flexibility of customization: The flexibility of JIRA in terms of customization was highly regarded by users. They mentioned being able to customize bugs, tasks, and stories based on the specific requirements of their projects. This flexibility helped them tailor JIRA to their unique project management needs.
Confusing and overwhelming user interface: Many users have expressed frustration with the confusing and overwhelming user interface of JIRA. They find it difficult to efficiently complete tasks due to a lack of intuitive navigation and cluttered design.
Complexity and difficulty in customization: A significant number of reviewers find JIRA's customization options to be complex and challenging. It often requires dedicated training to effectively navigate and utilize the software's customization features.
Limitations in reports, charts, and attachments: Users have reported challenges in sharing information within JIRA due to limitations in reports, charts, and attachments. These limitations hinder effective collaboration, communication, and data visualization.
Attribute Ratings
Reviews
(1-25 of 167)Companies can't remove reviews or game the system. Here's why
March 08, 2024
Jira is a Saviour
Jira Software is a project management tool that is widely used by various teams in our organization to manage their projects and tasks. This tool is so feasible as it helps us to customize the information collected from customers and used by your agents by using issue type fields and screens.
It is a very good tool for collaborating with the team, managing the requirements, tracking issues and keeps the account of all the tasks, issues handled by each member of the team.
It is a very good tool for collaborating with the team, managing the requirements, tracking issues and keeps the account of all the tasks, issues handled by each member of the team.
- Project management
- Bug Tracking
- task management
- Customization of workflows as per our requirement in the project
- Automation
- Capacity Planning
- Individual time tracker
- Some of the navigation option could be improvised
Score 9 out of 10
Vetted Review
Verified User
My organization uses JIRA to organize projects and track velocity across teams. The business problem that this product addresses for my company is that we use it as a tool to communicate asynchronously across large project teams, report our tracking metrics, project-manage, and even plan and develop larger product roadmaps.
- Organization - JIRA is great for being able to organize the scope of major features or product launches in a way that can be visualized across teams.
- Communication - In a remote-first world, JIRA allows you to maintain tight communication and aligned scope even as teams work across time zones.
- Velocity Tracking/Project planning - JIRA allows teams to visualize and understand expectations for when to deliver a project, have insight into project/team/individual capacity, and track work overtime.
- Learning curve - There is a learning curve to working in JIRA, it is not immediately intuitive to a new user. It usually requires a lot of learning in order to most effectively and optimally use JIRA. A lot of it comes with time and experience.
- Lack of standardization - There are a lot of bells and whistles in JIRA. It's really great that you can label or organize tickets in a variety of different ways. It is really up to the organization to create a method of organizing within all of those bells and whistles. This means each time you go to a new organization, there is a lot of overlap, but you are learning a lot of new methods and best practices as well.
- JIRA can be a little bit frustrating and hard to use in terms of the ability to type and format content in each epic or individual story. It's good enough and JIRA has done a lot recently to add integrations (such as Figma) or other ways to link design, but it can be sometimes hard to translate complex requirements into JIRA in a consumable way.
February 21, 2024
Atlassian Architect
We use Jira Software for both Service management and for tracking business processes. It is great for automatically sending out notifications when they are needed - set up of notification schemes and workflows are required, but are easy to configure. Jira Software also comes with dashboards with gadgets which make it really easy to visualize the ongoing work in different ways. The agile boards make it easy to transition issues, just click and drag to the appropriate column. All transition popups occur directly in the agile board without having to leave the board and come back to it. I have been working with Jira Software and Confluence for 17 years in various capacities. It was originally difficult to learn, but with the builtin project templates, now the configuration is much, much easier. One of the great things about Atlassian (Jira Software's vendor) is that they offer certification in various areas within Jira Software and this aids in job security and ability to show off your skills as they apply to different companies and organizations.
- agile boards
- dashboards
- Jira Query Language
- Reporting
- Atlassian Marketplace of Apps
- Community for discussions and Q&A
- notifications with link to issues
- company managed projects vs team managed projects
- allows for duplicate names of entities - can get confusing
- administrators get too many emails - they are added to the watch list for every project they work on.
January 08, 2024
Essential software for a project development
Score 8 out of 10
Vetted Review
Verified User
We use Jira Software for an agile methodology. It is used often used for scrum meetings, kanban boards management for daily and sprint tasks, bugs management and analysis.<br>It provides way to communicate between teams and organizations to track the status and observations of the every bug or task ticket.<br>We mostly used for development purposes as to plan, to manage and track the development projects.<br>It widely used in other teams also apart from development team like bug status tracking and software integrations.<br><br>Overall, It is the single tool used for most of the important process in the software fields.
- Bug tracking
- Bug analysis
- Task creation and tracking
- Kanban board
- Difficult to use for first time users
- Lack of demo, It would helpful if they provide info and demo while using
- Sharing comments in the ticket is kept hidden, it will be unknown and not useful for the most of users
November 17, 2023
My Verdict on Jira Software : Should you use it or not!
Score 7 out of 10
Vetted Review
Verified User
Project management. The tickets for a development and testing are mapped as a Jira Software story,easy to track , segment and comment.
- Ticket management
- Defect management
- Business process management
- Effective communication between cross functional teams
- Easy to use
- Project management
- Interactive UI
- Could be a room for improvement towards documents upload and tracking
- More info of the linked ticket
- Could have better UI
- Load time could be enhanced
- Sometimes document upload fails
July 19, 2023
Jira - The Saviour of lazy people
Score 9 out of 10
Vetted Review
Verified User
Jira Software is quite helpful in documentation. Business problem the product addresses is that it helps in documenting the changes required to do or are done in other software and it makes sure everyone are on the same page.
- Dcoumentation
- Change Management
- Task Allocation
- Easier UI for beginners to understand.
May 24, 2023
Streamlining Project Management with Jira: A Quick Review of its Features and Capabilities
Score 10 out of 10
Vetted Review
Verified User
Use Jira to store all our Jira tickets related to any software development project or release. This will help aid BA, Testers, UX Designer with status updates, solution design and scheduling associated with it.
- High level overview of all epics and associated jobs
- Tracking and ticket assignment
- Comments from teams
- Different project views on screen - sometimes hard to find the view that you want
- Left hand menu is cognitive overload - look to simplify
Score 10 out of 10
Vetted Review
Verified User
We've been using Jira to track feature releases right from the requirement gathering phase to product delivery. The tasks as part of these deployments are broken down into different levels and accordingly it becomes easier for the team to work on them efficiently. It ca be used by all developers, testers and product managers. Jira is an effective ALM solution that also helps with defect tracking, test case management and more. It provides us various fields while creating issue types that help in setting priorities and criticalities, description, labels, story points, links and more. It's very easy to manage the life cycle of such issue types like create, clone, delete, attaching media, comments, move and more. It helps to keep track of data and work done across feature releases more effectively.
- Feature Release management
- Test case management
- Filtering issue types
- Filtering subtasks is not possible
- A complete ALM solution like Azure DevOps
Our team needed an application to which could support agile methodology of Scrum. We wanted a tool to help teams plan, track, and manage their work. We use Jira Software to solve our problems of requirement gathering, backlog management, sprint planning and tracking, and reporting to management. We also use it for gathering requirements, roadmap planning and reporting bugs in a single place.
The scope of our use is at the team (department) level.
The scope of our use is at the team (department) level.
- Running sprints and tracking progress of roadmap, epics, story, task and subtask
- The user interface is great. It allows tables inside details, have common shortcuts and clean design.
- Can create custom dashboards and can view data in multiple ways
- Advanced access rights based on role
- Roadmapping can be improved to allow advanced roadmap in normal paid subscription
- Should allow to duplicate tasks for iOS, Android and Web instead of doing it manually
- The mobile app should allow bug reporting with just image screenshot and a single sentence and assigned to person.
Score 8 out of 10
Vetted Review
Verified User
We mainly use Jira software for tracking issues, tasks & bugs.
- Problems addressed by this software:
1. Keeping the whole team in single and transparent track.
2. Helps in solving issues more efficiently.
3. Bugs tracking is more effective.
- Scope of use case:
1. It is very important tool in terms of software development lifecycle.
2. Helps in tracking bugs and overall enhancing the security features of our product.
3. It helps business in terms of reducing overall cost.
- Problems addressed by this software:
1. Keeping the whole team in single and transparent track.
2. Helps in solving issues more efficiently.
3. Bugs tracking is more effective.
- Scope of use case:
1. It is very important tool in terms of software development lifecycle.
2. Helps in tracking bugs and overall enhancing the security features of our product.
3. It helps business in terms of reducing overall cost.
- Effective work visualization using Kanban board feature.
- Work-in-progress limit is very helpful for increasing overall work efficiency.
- Bugs, issues & story creation very easy using this tool.
- Some tools and features are not very user-friendly at first.
- Sometimes difficult and complex to configure.
- We will recommend some efficient learning community to be made to address this.
March 14, 2023
Jira - Excellent Project & Workflow management tool
Score 9 out of 10
Vetted Review
Verified User
We use Jira software for project, issues, bug, task and workflow management. It provides a centralized platform for managing development projects, from planning and development to testing
- Workflow management
- Project management
- Task management
- Project Planning
- Issue & Bugs tracking
- Performanace
- User management
- Integration
- Templet for Project
March 07, 2023
Amazing project manager tool!
Score 8 out of 10
Vetted Review
Verified User
We use Jira in our business process very frequently and is a very effective tool for project management. Collaboration with internal and external parties becomes easy with the same. Ticketing feature is awesome which also displays several fields like TAT, status. Best part is we've integrated it with Slack which is pretty seamless and simple and saves a lot of time and effort simultaneously.
- Ticketing Feature
- Project Management
- Field mapping
- Flexible portal
- Software glitches - sometimes window takes a lot of time to load
- Real time updates needs to work upon
- Integration with other apps can also be worked upon
February 13, 2023
Jira helps me do my job better and easier!
Score 10 out of 10
Vetted Review
Verified User
I use Jira as a work management tool. Jira is very helpful in creating and managing work projects and keep track of the projects. Jira can also be configured with addons, even for Service Desk, that will help call centre managers, help desk agents. I am mainly using Jira for tracking the sprint work and for opening bugs, where it is very configurable, the Jira Administrator being able to configure the fields almost everywhere in the app.
- Bug tracking
- Project management
- Email notifications
- Test case management
- I do not have any cons related to the app
- Jira has multiple versions, and if working on multiple projects on different Jira versions, might create a little confusion
September 19, 2022
Go Agile in the right way
We use Jira Software mainly for our Engineering department, this includes Software engineers, Dev Ops, IT, and DBAs. We use Jira Software as our main Agile software development process software tool. We use it to track projects end to end, from writing the initial idea to the point that is deployed in Prod. Jira is being used to ensure that our development process is flowing through an Agile framework and it helps to have a clear view of the project's timelines.
- Projects progress tracking.
- Tracking teams performance.
- well defined and easy to use tool.
- friendly and highly customizable.
- Creating custom reports could be complicated for non-technical people.
- Really basic add-ons shouldn't cost.
- Query requires dev language knowledge.
August 18, 2022
Jira is great for software development lifecycle management
Jira Software is used to [organize] and track our work. We have multiple backlogs and boards, each team with it's own. It is used across the whole [organization] and addresses our need for quantifying the progress on our tasks.
- Jira is particularly good at holding all our goals and tasks, all of them being well described within the software and
- Jira has integration with a lot of 3rd party tools
- Navigation between boards and backlogs is seamless, all of them being linked to each other
- Posting URL's in comments is auto-transformed into text preview of that URL and there is no setting to avoid it.
- Integration with even more 3rd party tools would be nice
Score 9 out of 10
Vetted Review
Verified User
So Jira has been the primary task management software at our organisation for a long time now, it started as a task management product for our day-to-day task tracking. However, with its various integrations with almost all the tools and platforms required for software engineering, Jira has become an end-to-end project management platform for us. Now, we manage our end-to-end product engineering process by using Jira.
- Right from the first step of a product development process, that is the requirement analysis and tracking, we use Jira's Epic and Stories for organizing various requirements.
- Task management and ownership overview.
- Build and deployment process by using another Atlassian product ( bitbucket) alongside Jira.
- Transparency over the product engineering roadmap throughout the organisation.
- A lot of new product engineering tools are coming up, Jira has to provide some integrations for those as soon as possible.
- Migration from other systems to Jira is a bit complex, as there's no automated process for that and it's mostly a manual process.
May 31, 2022
Great project management solution
My company uses Jira to manage projects, and digital products, create roadmaps, and manage product pipelines, documentation, teamwork, resource management, track issues, and marketing campaigns. We divide our product teams. We really like that it includes scrum boards, and can generate reports, including plugins and integrations with tools like Microsoft Teams, Slack, and GitHub. Jira offers great tutorials and guides that can get your team up and running. It has helped our company tremendously with our workflow and processes.
- Roadmaps
- Integrations
- Scrum Boards
- Can be complicated to use
- Some plugins and integrations do not work well
- Lack of version control
The CS, Engineering, and Product teams use Jira Software to manage platform defects, feature requests, and tasks. We also use Jira Software to track projects for new apps and improving existing apps. This is a cornerstone application for us since it runs our entire Engineering and Product operations.
We rely on Jira Software to prioritize work across multiple groups inside the Engineering team who handle different aspects of the platform. Having cross-functional visibility is key to understand and track the workload being distributed across the backend and frontend teams.
We rely on Jira Software to prioritize work across multiple groups inside the Engineering team who handle different aspects of the platform. Having cross-functional visibility is key to understand and track the workload being distributed across the backend and frontend teams.
- Customizability is impressive. Being able to establish automations and custom fields of all types helps when we need to build new templates to support different efforts.
- Integration into third-party apps like Git, Bitbutcket, and Zendesk helps streamline our processes and visibility across teams.
- Easily customizable dashboards are a huge help when it comes to analyzing the vast amount of data available in Jira Software.
- Bloated - the app has so [many] features and functionality that it tends to bog down from time to time.
- Expensive - Jira Software is by far one of the most expensive offerings out there.
- No dark mode support - it's 2021, we should have [a] dark mode.
- Nickle and dime features - Need to pay for common functionality like Git integration.
- Lack of automated alerts around metrics like ticket age, last update, etc.
April 14, 2022
Better tracking, traceability, agile view dashboards...
Score 9 out of 10
Vetted Review
Verified User
Good issue tracking tool with all features defined clearly. Also, helps us manage daily agile activities with better viewability. But, can be improved in some areas. Examples: UI is too subtle, search patterns are not good enough, etc. The tool helps in tracking all items individually or separately using dashboards. Helps user manage their work and see live progress within the team.
- Tracking Progress
- Agile
- Dashboard
- Issue Management
- Search Patterns for GRID data does not work.
- UI is too subtle and hence less interesting.
- Finding access groups for particular dashboard URLs is difficult.
March 17, 2022
Jira is great for managing your org's work!
Score 8 out of 10
Vetted Review
Verified User
Enabling tech to work closely with the product team and drive a shared vision of results. Enabling tech to work closely with the product team and drive a shared vision of results. Enabling tech to work closely with the product team and drive a shared vision of results. Enabling tech to work closely with the product team and drive a shared vision of results.
- Simple view to all work in progress
- Easy to update team on status
- Planning made simple
- Loading times
January 07, 2022
Jira - Immediate adoption by our team for backlog management
Jira [Software] is used by delivery teams mostly for backlog management in an SAP context. Developers and analysts can manage and follow-up on their workload by assigning colleagues, adding extra information and entering times. This helps streamline overall projects effort and document everything from A to Z for traceability purpose. Basic customizing was sufficient for us (custom fields, some rules, etc.), but Jira [Software] definitely provides near-infinite possibilities when it comes to making it your own.
- Out-of-the-box backlog management with Kanban board
- Easy and intuitive customizing for basic requirements
- Huge community and marketplace extensions availability
- Confusing set of products to setup a full suite (Jira to Confluence to Service Desk, etc.)
- Advanced requirements call for an expert
- Moving to pure-Cloud in the near-future
December 08, 2021
Recommended for every IT company
We use Jira to drive our product development. We use agile to develop our product and it is very easy to create sprint boards and manage stories in Jira. Jira is a revolutionary product and improved the efficiency of our team because it provides transparency within the team.
- Ticket Management
- Sprint Boards
- Reports
- Configurable fields and workflows
- Suggested workflows
- There is scope of improvement in reports
- Scope of improvement in bulk changes
December 01, 2021
Jira Software - the Swiss Army Knife of Software
I have used Jira Software as a core tool to support software development across globally distributed teams for large, complex software deliveries as well as smaller, routine service deliveries. In both cases, we have employed waterfall, iterative or Agile methodologies with Jira Software as our foundation. I found Jira Software added value in every case. Whether using Jira Software manually or vis automation tied to a business requirements system, Jira Software allows all stakeholders to easily get their arms around the work immediately. Near zero ramp-up time, completely intuitive UI/UX, tons of pre-built reports, exceptional dashboards and widgets (including easy-to-read graphics), super flexible tagging and tons of bells and whistles any user can add on - I love Jira Software. In my opinion, no other software comes close.
- Release management
- Tagging
- Process flows
- Collaboration
- Bulk ticket processing
- Pre-built Dashboards
- Bulk ticket creation via import
- Automated reminders for stale tickets
November 20, 2021
JIRA is a definitive in issue tracking software
Score 10 out of 10
Vetted Review
Verified User
We use Jira Software in our product improvement life cycle interaction to observe assignments, bugs, and cutoff times. We likewise use this took in monitoring our inner cycles, demands, and therefore the situation with those tickets. This product is used extensively and takes care of the business problems with errand following for all representatives.
- Work process creation and the board is extremely compelling.
- Simple and instinctive redoing for fundamental necessities.
- Clear perceivability of following of the issues.
- The Kanban board on Jira has bugs and frequently creates blunder alarms, despite the fact that changing a status actually works.
- Follows a portion of the perplexing joining just as movement from large numbers of the distinctive ALM frameworks.
- The reports being produced are not reusable.
November 06, 2021
Best project management tool
Jira Software is being used to place customer's issues and V&V issues from the delivered load or legacy load it is used to track progress of analysis, tracing assignee, providing resolution to issues assigned, used for creating CR, PAR for the further development. Its used across whole IFS (integrated flight systems), it gives a platform for interaction between costumer's and development team. For any organization handling multiple costumer issues this a must Tool.
- Jira Software is bug and Issue tracker , tracks the progress and resolution to the issues parked gives the information needed to the management for tracking progress
- gives multiple tool for task management such as burn-up/down charts, sprint reports, velocity charts, scrum and Kanban boards
- it supports agile development methodology and works best for everyone be it development team V&V team or the management.
- Teams can start with a project template or create their own custom workflow. Jira Software issues, also known as tasks, track each piece of work that needs to pass through the workflow steps to completion.
- Customizable permissions enable admins to determine who can see and perform which actions
- little difficult for newbies to understand
- rooms for improvement in GUI
- sometime lags and delays work progress